Joy E. Mason is a business owner, author, and speaker. She is a Certified Six Sigma Black Belt Strategist who retired from Eli Lilly in 2017. During her 30 years at Lilly, Joy worked in Technical Services, Quality Control, Human Resources, and Quality Assurance. Before retiring, Joy successfully managed continuous improvement and change initiatives for Lilly’s products across eight countries. She was also a leader of two testing laboratories.
After retiring from Lilly, Joy established Optimist Business Solutions, a certified training and consulting firm that helps organizations maximize their operational efficiency and optimize results. Joy has a strong track record of helping clients develop the infrastructure for success. Joy has literally written the book on problem solving and sustainable solutions: 5 Steps to Sustainable Solutions for Women in Business (2019).